Dedicated Customer Liaison with over 5 years' experience supporting automotive and retail industries. Skilled in complaint management, communication, record keeping, and process tracking, ensuring customer satisfaction and operational efficiency.
Engaged with customers via telephone and email to resolve issues, provide updates, and ensure satisfaction in the automotive and retail industries.
Maintained accurate complaint records, generated reports, and ensured data integrity for operational and audit purposes.
Managed invoicing processes and organized files/documents to support smooth business operations.
Tracked parts and delivery ETA, updating customers regularly to ensure transparency and timely service.
Pick n’ Pay
Checkers Reservoir Hills
Maxe Premium Automotive Accessories
Interact with customers daily via telephone and email on corrections and resolutions, Liaise with customers to obtain relevant process information to validate claim, Track parts and delivery ETA and update customers throughout the process, Ensure all Customer Complaints are logged timeously/ daily...
Business Practice Level- 1
Office Administration Secretarial
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