Thabile - Customer Service Specialist with 5+ years of experience in automotive and retail sectors

Durban, KwaZulu-Natal, South Africaen

Managed and maintained detailed complaint logs, ensuring real-time accuracy and ongoing updates throughout customer interactions.

Liaised effectively with customers to gather relevant information, validate claims, and communicate updates, strengthening customer relationships.

Contact via CazVid

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Summary

Dedicated Customer Liaison with over 5 years' experience supporting automotive and retail industries. Skilled in complaint management, communication, record keeping, and process tracking, ensuring customer satisfaction and operational efficiency.

Key Achievements

Handled invoicing and report generation with accuracy, contributing to efficient record-keeping and operational workflow.

Skills

Customer CommunicationAdvanced

Engaged with customers via telephone and email to resolve issues, provide updates, and ensure satisfaction in the automotive and retail industries.

Recordkeeping & ReportingIntermediate

Maintained accurate complaint records, generated reports, and ensured data integrity for operational and audit purposes.

Invoicing & Administrative TasksIntermediate

Managed invoicing processes and organized files/documents to support smooth business operations.

Process Tracking & LogisticsIntermediate

Tracked parts and delivery ETA, updating customers regularly to ensure transparency and timely service.

Languages

Experience

Cashier

Pick n’ Pay

July 2015 - August 2016

Cashier

Checkers Reservoir Hills

August 2008 - October 2009

Customer Liaison Assistance

Maxe Premium Automotive Accessories

Interact with customers daily via telephone and email on corrections and resolutions, Liaise with customers to obtain relevant process information to validate claim, Track parts and delivery ETA and update customers throughout the process, Ensure all Customer Complaints are logged timeously/ daily...