Thaide - Online Customer Service & Sales

Experiencia demostrada en Online Customer Support.

Experiencia demostrada en Sales Support.

Experiencia demostrada en Customer Communication.

Experiencia demostrada en Conflict Resolution.

Experiencia demostrada en Problem-Solving.

Provide online customer service and sales assistance through digital communication channels.. Respond to customer questions and provide clear information regarding products, services, and general inquiries.. Assist customers throughout the purchasing process and help resolve questions or concerns.. Follow up on customer requests to ensure appropriate and timely assistance.. Maintain professional, respectful, and customer-focused communication.. Support sales activities by identifying customer needs and providing appropriate information.. Handle different customer situations with patience, empathy, and a solution-oriented approach.. Use digital tools to organize information, communicate with customers, and support daily business operations.. Work independently in a remote environment while maintaining responsibility for assigned tasks.

Provided administrative support for daily institutional activities and routine office processes.. Assisted with the organization of information, documents, and administrative tasks.. Supported communication and coordination of office-related activities.. Assisted students, staff, and other individuals with general inquiries when required.. Developed strong organizational, communication, time-management, and interpersonal skills.

Atender consultas de clientes mediante canales de comunicación digital.. Proporcionar información sobre productos y servicios durante el proceso de compra.. Realizar seguimiento a solicitudes y ayudar a resolver dudas o inconvenientes.. Identificar las necesidades del cliente y apoyar las actividades de ventas.. Organizar información y tareas diarias mediante herramientas digitales.. Trabajar de manera independiente, cumpliendo con las responsabilidades asignadas.

Apoyar las actividades administrativas y los procesos rutinarios de oficina.. Organizar información, documentos y tareas institucionales.. Colaborar en la comunicación y coordinación de actividades internas.. Atender consultas generales de estudiantes, empleados y visitantes.