Thembelihle - Customer Service Professional with 5+ years in Client Relations and Sales

Cape Town, Western Cape, South Africaen

Enhanced customer satisfaction ratings through effective inquiry management and issue resolution at MCI.

Consistently met and exceeded sales targets by implementing strategic sales techniques at Concetrix LTD.

Published on CazVid

Summary

Dedicated customer service professional with over 5 years of experience in client relations, sales, and team collaboration. Skilled in resolving issues, executing sales strategies, and promoting products to drive business growth.

Key Achievements

Streamlined call management processes, leading to improved resolution times and customer experience at EXL.
Facilitated product promotion and increased sales through face-to-face customer engagement at Retail Insight.

Skills

Customer ServiceExpert

Proven ability to manage diverse customer inquiries, resolve issues efficiently, and maintain high satisfaction levels.

Sales StrategyAdvanced

Skilled in developing and executing effective sales techniques to achieve and surpass targets.

CommunicationExpert

Excellent interpersonal and listening skills, adept at understanding client needs and delivering clear solutions.

Problem SolvingAdvanced

Quick thinker with a strong ability to resolve customer complaints and operational challenges effectively.

Team Collaboration

Experience

Customer Service Administrator

MCI

Listened to individual complaints with open mind and asked detail questions to understand issues. Managed all client inquires through resolution to enhance customer satisfaction ratings.. Updated customer information in the database, ensuring accuracy and reliability of records.. Managed inbound customer service calls, efficiently addressing enquiries and resolving issues to maintain high satisfaction levels.

Soft sales Representatives

Concetrix LTD PTY

Achieved company targets by implementing successful sales strategies.. Resolved customer issues and complaints with quick-thinking problem-solving.

Customer Service Representatives

EXL

Managed inbound and outbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.. Assisted new agents with product knowledge in inbound and outbound calls through doing coaching sessions for them to establish better communication skills and handling calls provide customer satisfaction.