Ingeniero de Software con una década de experiencia en proyectos freelance, especializado en desarrollo de aplicaciones y gestión de proyectos tecnológicos.
Aplicó Python en proyectos de automatización, análisis de datos y desarrollo web
Creó y mantuvo sitios web y aplicaciones back-end y front-end para clientes diversos
Organizó y coordinó tareas en proyectos de desarrollo, garantizando entregas correctas y en plazo
Colaboró de forma efectiva con equipos multidisciplinarios para alcanzar objetivos comunes
Ttec
Abord the customer through his dish television services about the content and billing inquiring., Provided guidance on basic and medium troubleshooting steps to fix the dvr devices., Assist in managing soft skills to meet customer satisfaction goals., Resolve inquiries using call flow to provide resolutions and follow procedures., Deliver exceptional customer service through inquiry handling and issue resolution to ensure satisfaction., Manage various tools and computer skills to document every contact interaction., Focus on metrics to achieve personal and team metric goals.
Foundever
Conduct training sessions on CRM usage, best practices, and updates for new and existing employees., Develop and implement training materials, manuals, and e-learning modules to facilitate CRM adoption., Provide ongoing support and guidance to employees, ensuring seamless integration of CRM tools into daily operations., Analyze CRM data and customer feedback to identify pain points and suggest process improvements., Delivered exceptional customer service by resolving inquiries, complaints, and technical issues efficiently.
Telvista
Excellent customer service and communication skills, Strong problem-solving and conflict resolution abilities, Proficiency in car rental software and reservation systems, Knowledge of vehicle features and rental policies, Ability to handle high-pressure situations and multitask, Team-oriented and detail-focused
Accountant
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Participó en cursos y talleres para ampliar conocimientos tecnológicos y metodológicos
Concentrix
Provided real-time support to delivery partners via chat, email, and phone., Resolved payment issues, app functionality concerns, and delivery disputes., Assisted new drivers with onboarding, account setup, and compliance., Used CRM tools to document cases and escalate complex issues., Maintained high customer satisfaction ratings through empathetic service.