Tulio - Ingeniero de Software con 10 años de experiencia en desarrollo freelance

Aplicó Python en proyectos de automatización, análisis de datos y desarrollo web

Creó y mantuvo sitios web y aplicaciones back-end y front-end para clientes diversos

Organizó y coordinó tareas en proyectos de desarrollo, garantizando entregas correctas y en plazo

Colaboró de forma efectiva con equipos multidisciplinarios para alcanzar objetivos comunes

Abord the customer through his dish television services about the content and billing inquiring., Provided guidance on basic and medium troubleshooting steps to fix the dvr devices., Assist in managing soft skills to meet customer satisfaction goals., Resolve inquiries using call flow to provide resolutions and follow procedures., Deliver exceptional customer service through inquiry handling and issue resolution to ensure satisfaction., Manage various tools and computer skills to document every contact interaction., Focus on metrics to achieve personal and team metric goals.

Conduct training sessions on CRM usage, best practices, and updates for new and existing employees., Develop and implement training materials, manuals, and e-learning modules to facilitate CRM adoption., Provide ongoing support and guidance to employees, ensuring seamless integration of CRM tools into daily operations., Analyze CRM data and customer feedback to identify pain points and suggest process improvements., Delivered exceptional customer service by resolving inquiries, complaints, and technical issues efficiently.

Excellent customer service and communication skills, Strong problem-solving and conflict resolution abilities, Proficiency in car rental software and reservation systems, Knowledge of vehicle features and rental policies, Ability to handle high-pressure situations and multitask, Team-oriented and detail-focused