Udayraj - ServiceNow Administrator & Developer with 5+ years in ITSM and integrations

Hyderabad AP, Telangana, IndiaRemoteen

Developed applications for process automation across multiple teams at Carytek India.

Integrated ServiceNow with third-party systems using REST and SOAP APIs.

Published on CazVidOpen to remote

Summary

A dedicated ServiceNow professional with over 5 years of experience in developing, integrating, and customizing ServiceNow modules including ITSM and HRSD. Proven ability to automate processes, develop workflows, and link external systems efficiently.

Key Achievements

Customized workflows, scripts, and modules including HRSD, incident, problem, change, and security incident modules.

Skills

ServiceNow ITSMExpert

Designed and implemented ITSM modules including incident, problem, change, and HRSD workflows.

System IntegrationsAdvanced

Integrated ServiceNow with external systems via REST and SOAP APIs for seamless process automation.

Script DevelopmentAdvanced

Created Client Scripts, Script Includes, UI Policies, and Custom Widgets for ServiceNow portals.

Workflow & AutomationAdvanced

Customized and created workflows, scheduled jobs, and business rules to automate business processes.

HR Service DeliveryIntermediate

Worked on HR onboarding/offboarding lifecycle events, demand, and vendor management modules.

Languages

English(Fluent)Hindi(Fluent)

Experience

ServiceNow Administrator &amp; Developer

Carytek India Pvt Ltd.

Aug 2023 - Present

Managed and worked with multiple teams on developing applications for their process automation., Created events, event based scheduled notifications for log entries., Experience in integrating ServiceNow with other IT systems, implementation of discovery on remote desktops and developing code for...

ServiceNow Administrator &amp; Developer

Infosys

Sep 2019 - May 2023

Working at Client location in India., Working on Change management issues and bugs on existing workflows., Developing ITSM Reporting Solution for both ServiceNow Archived Data., Implementation and Administration of Servicenow., Creating Client Scripts, Script Includes, UI Policy, UI Actions and...