Valdemar - IT Support Specialist with 5+ years in tech support and service

Pereira, Risaralda Department, Colombiaen

Supported end-users across multiple companies, handling technical issues via help desk channels.

Performed preventive and corrective maintenance on computing equipment, printers, and IP telephony.

Published on CazVid

Summary

Dedicated IT support professional with over 5 years of experience in help desk services, hardware maintenance, and network administration. Proven ability to analyze and resolve technical issues efficiently, ensuring smooth operations. Skilled in Microsoft Office, ServiceNow, and end-user support in...

Key Achievements

Managed network and server administration, improving system reliability and support efficiency.

Skills

Help Desk SupportAdvanced

Provided first-line technical support, analyzing and diagnosing user-reported issues, and escalating cases as needed.

IT MaintenanceAdvanced

Performed preventive and corrective maintenance on hardware including computers, printers, and telephony equipment.

Network & Server AdministrationIntermediate

Administered and supported network and server infrastructure, ensuring operational continuity.

Office Suite & ToolsExpert

Utilized Office Suite, including Word, Excel, PowerPoint, and tools like Aranda and ServiceNow for daily operations.

Customer ServiceAdvanced

Delivered technical support via web, chat, and phone, maintaining high customer satisfaction.

Languages

es(nativo)

Experience

Agente mesa de Ayuda

INDRA SISTEMAS COLOMBIA

1 de mayo del 2025 - 9 de Enero del 2026

Recibiendo y registrando solicitudes de soporte de los usuarios., Brindar soporte básico de primer nivel, analizando y diagnosticando problemas., Solucionar o escalar los casos reportados según sea necesario., Hacer seguimiento a las llamadas registradas para asegurar la resolución de los problemas.

Técnico de Soporte en Sitio Permanente

INDRA COLOMBIA

21 de Abril del 2019 - 29 de Abril del 2025

Realizando labores de mantenimiento preventivo y correctivo de equipos de computo, impresoras y telefonia IP., Soporte al usuario final, mesa de ayuda, realización de informes mensuales y manejo de herramientas ofimáticas.

Técnico de Soporte en Sitio Permanente

COMSISTELCO S.A.

Técnico de Soporte en Sitio Permanente

CLINICA LOS ROSALES S.A.

Realizando cronograma de mantenimiento preventivo y correctivo de computadores e impresoras, administración de redes y servidores, soporte al usuario interno y externo, mesa de ayuda y soporte en sitio final.