Professional with over 5 years in healthcare communication and quality assurance roles, specializing in medical interpretation, data analysis, and performance improvement.
Applied in facilitating communication between patients and healthcare providers, ensuring accuracy and empathy.
Used for data analysis to identify improvement areas and trend spotting in quality assurance roles.
Utilized for accurate translation and interpretation between Spanish and English in medical settings.
Proficiently used Microsoft Teams, Outlook One Drive, and Microsoft Office tools for communication and data analysis.
VRI
Facilitated communication between Spanish-speaking patients and English-speaking medical staff., Ensured accurate and empathetic translation of complex medical information., Maintained confidentiality and professionalism in all interactions.
AKORBI SAS
Identifying improvement areas in customer service and interpreter performance., Analyzing data to spot trends in interpreting sessions and customer service delivery., Making data-driven recommendations for performance enhancements.
EQUITI HEALTH
Identifying and qualifying improvement areas and strengths in agent performance., Analyzing and dissecting data and statistics., Communicating and working with vendors and providing solutions.
BACHELORS ON ENGLISH EMPHASIZED BILINGUALISM
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Ensured accuracy and confidentiality in medical interpretation and data review processes.
