Dedicated professional with extensive experience in property management, customer service, team leadership, and operational support. Skilled in handling large portfolios, directing teams, and ensuring compliance. Proven ability to streamline processes and enhance customer satisfaction across...
Handled leasing, rent collection, resident relations, and regulatory compliance for a substantial property portfolio.
Provided frontline support, conflict resolution, and client engagement across various customer-facing roles.
Led and trained teams, organized schedules, and managed performance in call centers and retail environments.
Maintained accurate records, managed client and resident data, and supported operational reporting.
PURE Property Management
Managed the Alabama office’s largest portfolio of 650 properties., Acted as the primary point of contact for resident inquiries and disputes., Managed the end-to-end leasing process, processing applications, and executing lease renewals., Assisted with rent collection, processing late notices, and...
Global Agility Solutions
Directed and motivated a team of 25 employees., Engaged in both inbound and outbound calling, overseeing payment processes and addressing customer inquiries., Effectively resolved escalated customer situations., Managed a pivotal project for 'GA.', Maintained comprehensive records...
Mr. Rekey
Managed end-to-end back-office operations., Assisted customers online, packing, shipping, and resolving customer inquiries., Implemented strategic cold calling and utilized marketing resources., Orchestrated effective employee management.
Grifols
GED
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