Vanessa - Customer Service & Bilingual Sales Agent with 5+ years in telecom and retail

Tegucigalpa, Francisco Morazán Department, Hondurasen

Provided bilingual support for mobile services, ensuring clear communication and high customer satisfaction.

Consistently met key performance metrics including response time and resolution rate in high-volume call environments.

Published on CazVid

Summary

Experienced bilingual agent with a strong background in customer service, sales, interpretation, and technical proficiency. Proven ability to handle high call volumes, meet performance metrics, and build lasting client relationships in dynamic environments.

Key Achievements

During sales role, exceeded monthly sales targets through needs-based selling and building rapport with clients.

Skills

Customer ServiceExpert

Delivered bilingual customer support via phone, email, and chat, resolving issues efficiently while maintaining professionalism.

Bilingual CommunicationExpert

Fluent in English and Spanish; skilled in interpretation, translation, and cross-cultural client interaction.

Sales & NegotiationAdvanced

Applied needs-based selling techniques, successfully closing sales and achieving targets in a competitive environment.

Technical & Office SkillsAdvanced

Proficient in Microsoft Office Suite, CRM systems, and online platforms for customer management and communication.

Experience

Customer Service Agent

Xfinity Mobile via Startek (Comcast)

April 21, 2023 - November 5, 2023

Delivered bilingual customer support (English/Spanish) for mobile services including troubleshooting, billing, and account management., Handled high call volumes while maintaining quality and professionalism., Utilized CRM systems to manage client records and ensure accurate documentation.,...