Experienced in leading sales initiatives, managing client relationships, and optimizing processes across SaaS and financial industries. Skilled in data analysis, team coaching, and strategic planning to drive growth and retention.
Handling prospecting, pipeline building, and maintaining sales opportunities using CRM tools like Salesforce.
Engaging clients across multiple roles: sales, support, retention, and personalized service for customer loyalty.
Analyzing performance metrics, KPIs, and product data to inform strategy and operational improvements.
Leading cross-functional teams, coaching staff, and designing incentive programs to foster growth and engagement.
StormWind Studios
Conduct high-volume outbound prospecting (150–200 daily calls) to identify and qualify B2B leads across the U.S. and Canada., Built and maintained a strong sales pipeline averaging 98% of a $30K monthly target, ensuring consistent follow-up and conversion., Consistently achieved an average of 96%...
Teleperformance (Meta)
Ensured compliance with community guidelines for platforms like Facebook and Instagram., Reviewed and analyzed user-generated content (text, image, and video) for quality, safety, and policy adherence., Achieved high-quality and efficiency scores in daily ticket evaluations, balancing productivity...
Visa
Handled high-profile customer requests (card loss/theft, dispute resolution), ensuring superior CX., Exceeded customer satisfaction KPIs above 94% through personalized support and rapid issue resolution., Collaborated with global teams to strengthen customer loyalty and streamline operational...
Asurion
Bachelor
Coaching and Neurolinguistic Programming
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