Demonstrated experience with Windows 10/11.
Demonstrated experience with Basic Linux troubleshooting.
Demonstrated experience with Citrix Workspace.
Demonstrated experience with Workday.
Verizon
Support Verizon customers and store representatives with porting, activation, credit verification, and account-related inquiries., Use tools including vzCredit, Citrix Workspace, Accurint (SSN validation), Workday, Cisco Jabber, and Slack., Follow KPIs for call quality, resolution time, and accuracy of documentation., Troubleshoot account and order processing issues; escalate cases as needed for resolution.
HealthPrime
Handled inbound calls from patients in English; verified demographics and insurance coverage., Provided clear information on medical benefits using EHR and PMS platforms., Ensured all updates and interactions were recorded accurately within patient systems., Referred patients without standing balances to the appropriate collection agency, ensuring accurate documentation and compliance with billing procedures.
Teleperformance
Supported clients with banking transactions, credit card processing, and fraud claims., Assisted in training new agents and contributed to process improvements., Worked with CRM platforms and financial tools to ensure compliance and customer satisfaction.
High School Diploma
Microsoft Office Certificate
Basic Web Design Course
English Language Academy
Cybersecurity University Technician
Python Programming Course
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Demonstrated experience with Cisco Jabber.
Denny’s
Provided bilingual service to international guests; handled phone and in-person orders., Explained promotions and resolved customer concerns professionally., Resolved customer concerns with professionalism and empathy, contributing to a positive guest experience and repeat business.
