Veronica - Collections and Customer Service Agent with 10 years of experience

Puerto Vallarta, Jalisco, MexicoRemoteen

Conducted skip tracing to locate individuals responsible for outstanding balances at Vidanta Resorts.

Utilized data analytics and customer segmentation to prioritize collections efforts, reducing outstanding balances.

Published on CazVidVideo interview availableOpen to remote

Summary

Bilingual professional with 10 years in call centers, specializing in collections, customer service, and reservations, eager to leverage communication and problem-solving skills.

Video Resume

Key Achievements

Demonstrated proficiency in education debtors on payment methods, improving collection success.

Skills

Skip TracingExpert

Utilized to locate individuals responsible for outstanding balances to facilitate debt recovery efforts.

Debt RecoveryAdvanced

Applied in collections roles to recover outstanding balances through various communication strategies.

Customer Relationship ManagementAdvanced

Managed customer interactions effectively to improve relationships and collection outcomes.

Communication SkillsExpert

Demonstrated through bilingual communication and customer service in call centers.

Problem Solving

Experience

Collections Agent

Vidanta Resorts

01/2020 - 12/2022

Conducted skip tracing to locate individuals responsible for outstanding balances., Posted payments and adjusted balances to reflect new values., Employed effective communication and problem-solving skills, enabling successful debt recoveries and improving customer relationships., Utilized data...

Reservations Agent

Vidanta Resorts

11/2016 - 02/2019

Prepared and mailed letters to collect on outstanding customer balances., Conducted skip tracing to locate individuals responsible for outstanding balances., Called moderately aged accounts in-person with friendly approach to resolve non-payment issues., Reviewed accounts regularly to prioritize...