Experienced in overseeing complex projects, managing client relationships, and leading diverse teams across roofing, training, and customer service domains.
Applied to roofing projects, client accounts, and training program development.
Handled client follow-ups, escalations, and maintained high service standards.
Supervised staff, coached teams, and coordinated field crews across roles.
Ensured effective communication of project updates and process changes to teams.
Garcia Roofing
Monitored reroof jobs and coordinated field crews to ensure timely completion., Performed follow-ups with customers, managed expectations, and resolved project issues., Maintained quality standards and ensured contractor compliance.
Svetness Personal Training
Oversaw daily operations and coached staff through performance evaluations., Handled escalations and implemented continuous-improvement actions based on KPIs., Communicated updates about products and process changes to the team.
Annuities On Autopilot
Served as primary client contact and built strong client relationships., Presented agency services and coordinated internal teams to deliver on client needs., Managed account expectations and ensured timely project delivery.
Indigo SV
Designed training programs and evaluation plans to measure effectiveness., Monitored trainee progress and adjusted learning paths to address gaps., Built cross-functional relationships to support employee development.
Bachelor in English Education
High School Diploma
Discover other professionals with similar experience
Designed and delivered training programs, monitored progress, and adjusted learning paths.
Teleperformance El Salvador
Create and update training materials, guides, and digital content for new hires and experienced staff., Conduct interactive sessions, seminars, and workshops covering product knowledge, systems, company policies, and customer service skills.
