Victor

Accept inbound calls both in English and Spanish, qualify prospects based on their tax situation, and enroll them in resolution programs immediately.. Perform consistent outbound follow-ups, upsell additional services, and ensure clients have submitted necessary documentation.. Maintain a rigorous follow-up schedule to ensure no prospect falls through the cracks.. Representing the firm with highest degree of integrity and discipline, handling sensitive financial conversations.

Lead Generation Specialist

Generate qualified leads through high-volume outbound cold calls offering free roof inspections.. Reframe objections and create urgency to convert initially uninterested prospects.. Qualify homeowners based on eligibility criteria and document outcomes accurately in CRM systems.

Independent Sales Representative

Prospect and generate leads for an international wellness brand.. Present products, educate customers, and recommend solutions based on client needs.. Build long-term client relationships through follow-ups and personalized service.

Solar Sales Opener

Conducted hundreds of outbound calls daily to homeowners in California.. Qualified prospects and scheduled appointments for solar consultations.. Delivered clear value propositions while maintaining high customer satisfaction.

Account Manager / Win-Back Specialist (Remote)

Managed electricity accounts for multiple NRG brands (Reliant, Direct Energy, Green Mountain, Cirro, Xoom, Stream, and others).. Specialized in customer retention and win-back strategies, recovering lost customers and generating new enrollments.. Resolved escalated issues, opened investigations, and ensured regulatory compliance.. Recognized for strong empathy, objection handling and conflict resolution skills.

Sales Coordinator

Coordinated real estate sales operations and client consultations.. Interviewed and trained new sales agents on sales processes and closing techniques.. Guided clients through property selection and purchase decisions.

English Language Facilitator

Trained SEP teachers to prepare for Cambridge certification exams.. Delivered online professional English courses and structured learning programs.

English Teacher

Delivered English instruction across multiple institutions and age groups.. Adapted curricula to meet academic and professional goals.. Developed communication-focused methodologies now applied to sales roles.

Financial Advisor

Provided account management and financial support to U.S. customers.. Sold overdraft protection and value-added banking services.. Maintained professionalism while handling high-stress customer interactions.