Virgilio - Help Desk Technician with 12+ years in customer support and technical assistance

Panama City, Panamá, Panamaen

Transitioned from sales and customer service to technical support over a career spanning more than a decade.

Gained regional support experience working for Dell, handling diverse customer issues.

Published on CazVidVideo interview available

Summary

Experienced Help Desk Technician with over 12 years in customer service and technical support, including regional experience with Dell.

Developed comprehensive knowledge in help desk operations and customer service excellence.

Customer ServiceAdvanced

Provided technical and customer support in call center and regional service environments.

Technical SupportIntermediate

Resolved technical issues for clients and gained experience in troubleshooting hardware and software.

Call Center OperationsAdvanced

Managed customer interactions in a high-volume call center setting, ensuring quality service.

Regional SupportIntermediate

Supported clients across regional markets while working for Dell, understanding regional needs.