wadol - IT Support Specialist at Diallog Telecommunications

Expertise in diagnosing and resolving hardware and software issues across various operating systems and network setups.

Proven ability to deliver prompt, accurate solutions via multiple communication channels, achieving high customer satisfaction.

Skilled in utilizing remote tools to troubleshoot and resolve technical issues efficiently from remote locations.

Exceptional written and verbal communication facilitating clear technical instructions and effective customer interactions.

Troubleshooting and resolving issues related to operating systems, applications, peripherals. Handles network connectivity problems Wi-Fi, LAN, FTTXs. Responding to support requests via phone, email, ticketing systems. Guide customers through tailored step-by-step solutions. Help customers set up computers, servers, and IT equipment remotely

Process customer contacts and deliver prompt solutions via phone, chat, and email. Resolved inquiries using remote access tools and step-by-step technical instructions. Collaborated with cross-functional teams to identify and resolve product issues. Maintained positive customer experience through active listening

Provided excellent customer service resulting in 90% satisfaction rating. Responded to customer inquiries promptly and accurately. Collaborated with sales teams on customer-centric solutions. Assisted with training new customer service agents

Responding to customer inquiries via phone, email, or chat. Assisting with account issues, plan changes, upgrades, and payment processing. Accurately logging interactions and maintaining CRM records. Upselling MTN products and assisting with promotions