Dedicated professional experienced in customer support, technical assistance, and healthcare services, adept at problem-solving and multitasking in fast-paced environments.
Delivered comprehensive support to clients, managing inquiries, claims, and account activations across healthcare and technical services.
Assisted technicians with service activations and digitalization tasks, ensuring efficient operations.
Effectively communicated complex information regarding services, benefits, and issues to customers and team members.
Applied analytical skills to resolve customer issues and facilitate process improvements.
ALLIED GLOBAL
Helping technician with: Activations (cable and Internet), Confirmations (services), Writing the whole information down., Helping in other areas such as: Digitalization and upsell.
EVERISE
Making premium payments, Verify Medical Benefits, Provide information about Medications, Manage Claims, Help them with account activation.
Finishing School for Call Center Representatives
Bilingual Secretary Certificated
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Managed multiple responsibilities including calls, digitalization, and upsell initiatives simultaneously.
