Will - Welcome to CazVid!

Demonstrated experience with Customer experience and conflict resolution.

Demonstrated experience with Customer support via email, chat, and video call.

Demonstrated experience with Continuous learning mindset and improvement orientation.

Demonstrated experience with Professional email writing in both English and Spanish.

Demonstrated experience with Order Processing.

Teach English to students (children, teens, and adults)., Deliver an average of 6 classes per day, online., Focus on conversational English, grammar basics, vocabulary, and practical communication., Design customized lesson plans adapted to student level and learning objectives., Work independently in a multicultural, international environment.

Customer service in English, Spanish and French, handling inquiries via email, chat, calls., Assisting with pricing, ticketing, rerouting, exchanging and refunding tickets as needed., Effectively resolved conflicts, complaints, and requests with an empathetic and results-oriented approach., Coordinate with internal teams through tools such as Slack, Zoom, Teams, WhatsApp., Used CRM (ej, TuulBax) to log interactions, track tickets, and generate reports., Work autonomously with minimal supervision., Collaborate in virtual environments, participating in remote training sessions and team meetings.

Managed daily operations of a two-story catamaran with a 180-guest capacity, delivering 95%+ customer satisfaction ratings., Supervised and trained a team of 6 staff members, including operations personnel and mariners, leading to a 75% improvement in service efficiency and guest feedback scores., Led sales and logistics coordination for premium tour packages, increasing revenue by 60% and optimizing occupancy rates through strategic pricing and promotions.