Wilson - Customer Service & Interpretation Specialist with 4+ years experience

Delivered high-quality customer support, managing billing inquiries, and resolving client concerns across various sectors.

Provided fluent interpretation in medical, financial, and legal contexts, supporting clear communication in high-stakes situations.

Utilized CRM tools to execute transactions, track customer interactions, and manage client data accurately.

Handled multiple calls and chats simultaneously, maintaining professionalism and clarity under pressure.

Applied editing, design, and data management skills to support organizational projects and reporting.

Answer up to 50 calls in a 9 hours shift, Representative in charge of answering billing inquiries of electric energy services, processing payments, addressing inquiries about a customer's contract, Perform crossed sales on every interaction, generating leads for different types of services

Advocate for financial services, operate CRM (Salesforce) software in order to execute and operate transactions accurately during a 10 hour shift through a chat support role, Clarified questions on 3 different real time chats in regards of financial institution policies, addressed customer...

Provide interpretation services, Skilled interpreter able to handle medical, financial and legal interactions fluently, Answer up to 30 calls a day with a polite, pleasant and calmed tone of voice adhering to organization’s policy and guidelines provided.

Provide interpretation services, Skilled interpreter able to handle medical, financial and legal interactions fluently, Answer up to 30 calls a day with a polite, pleasant and calmed tone of voice adhering to organization’s policy and guidelines provided.