Xavier - Data Analyst with 5+ years of expertise in data-driven decision making

San Pedro Sula, Cortés Department, Hondurasen

Led implementation of a new BI dashboard that improved data reporting efficiency by 30%.

Developed predictive models that supported marketing strategy, resulting in targeted campaigns.

Published on CazVid

Summary

A dedicated data analyst with over five years of experience in transforming complex data into strategic insights. Skilled in SQL, BI tools, and data processing, committed to supporting data-driven decision making.

Key Achievements

Streamlined data collection processes, reducing data errors and processing time.

Skills

Data AnalysisAdvanced

Performed comprehensive data analysis to derive actionable insights across various business units.

SQLExpert

Designed and maintained complex SQL queries to extract and manage large datasets efficiently.

Business Intelligence (BI) ToolsIntermediate

Utilized BI tools like Tableau and Power BI to create interactive dashboards and reports.

Data Cleaning & ProcessingAdvanced

Ensured data accuracy and consistency through rigorous cleaning and preprocessing techniques.

Experience

Subject Matter Expert - Home Warranty

Alorica

10/2023 - 02/2025

In-depth knowledge of home warranty policies, coverage, exclusions, and claims., Acting as point of contact for policy/process-related questions, Supporting QA, Training, and Operations teams with expert guidance., Collaborating with leadership to enhance service delivery and reduce errors., Preparing reports and insights to improve overall service quality.

Workforce Management Specialist

Alorica

02/2022 - 09/2023

Real-time monitoring of agent performance., Communicating real-time staffing changes and escalations, Forecasting call volume, staffing needs, and workload distribution., Tracking Service Level (SL), Average Handling Time (AHT), Occupancy, and Adherence., Managing agent schedules, breaks, and shift adherence., CRM & Ticketing Systems (Salesforce, Zendesk, Avaya Call Management System)., Microsoft Excel & Google Sheets (Pivot Tables, VLOOKUP, Macros).

Customer Support Specialist - Home Warranty

Alorica

08/2021 - 01/2022

Processed incoming customer orders daily with high accuracy and efficiency., Reviewed and verified order details to prevent discrepancies and ensure proper fulfillment., Informed clients of policies and procedures regarding their Home Warranty.