Yolianiz - Bilingual Customer Service & Interpretation Specialist with 5+ years of experience

Applied communication, problem solving, and attention to detail to resolve customer issues effectively.

Provided Spanish-English translation and interpretation, facilitating clear communication across diverse scenarios.

Performed accurate active listening and interpretation for emergency, legal, and medical contexts.

Communicated complex information clearly and concisely in multiple languages within customer service and interpretation settings.

Communicated with management when customer issues escalate and work to find solutions, Identified and responded to customer requests and concerns through e-mail online chat and phone for both English and Spanish speaking customers, Gained customer trust by providing knowledge and accurate information in both English and Spanish, Responded to customer calls and emails to answer questions about products and services, Actively listened to customers handle concerns quickly and escalated major issues to supervisor

Handle 911, School conference, law enforcement call between a Spanish speaker and English speaker., Use active listening skills to make accurate Interpretation, Interpreted remotely for parties who cannot see each other face to face and facilitate communication., Kept up to date with specific industry interpreters and technical specialized language., Attended training programs to improve my professional knowledge and interpretation skills.

Active listening to for customers handle concerns quickly and escalated major issues to the correct department or supervisor, Responded to customer emails and calls to answer questions about products and services., Used up to date medical terminology to be able to set the correct tests and appointments for patients.