Dedicated professional with over six years in service, sales, and logistics roles, skilled in enhancing customer satisfaction and managing global supply chains.
Provided exceptional service in food service, healthcare, and customer support settings.
Developed and implemented new sales strategies to improve client engagement.
Handled warehouse operations, supply chain logistics, and transportation across multiple modes.
Facilitated effective communication with customers and team members in diverse industries.
MCDONALDS COMPANY, ARCOS DORADO DE COLOMBIA
Dedicated McDonald's crew member with two years of experience in fast-paced customer service environments., Demonstrated expertise in delivering exceptional service, handling cash transactions accurately, and maintaining a clean and organized work area.
CONSUMER SALES S.A
Proficient in building strong customer relationships, resulting in a 20% increase in repeat business., Developed unique solutions to complex client challenges, enhancing customer satisfaction scores by 15%., Implemented new sales strategies.
LEAN SOLUTIONS
Competent and detail-oriented logistics professional with expertise in warehouse operations, supplies management, data reporting, issues handling, and material transportation., Knowledgeable logistics specialist with extensive experience in global logistics management by ground, sea, and air.
CARNIVAL CRUISE LINE (ship, VENEZIA)
Provided excellent customer service and maintained a positive, friendly attitude to ensure a pleasant dining experience for customers., Demonstrated strong communication and interpersonal skills to effectively take orders, answer questions, and address customer needs.
DIVERSIFIED AGRICULTURAL EXPLOTATION
DEGREE IN ENGLISH
Martin Luther King Jr. Scholarship Program
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Applied analytical skills to resolve customer challenges and optimize logistics.
NUVO
Enable precise communication for non-English speakers across diverse industries including finance, insurance, and healthcare., Effectively handle and maintain confidentiality of sensitive information., Deliver exceptional customer service during all over-the-phone interpretation calls.