Yvette - Account Management with 5+ years of customer service experience

Panama City, Panamá, PanamaRemoteen

Supervised and promoted agents and supervisors to meet client goals

Ensured proper staffing and tool availability to optimize performance

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in supervising customer service teams, managing account operations, and ensuring compliance with organizational standards.

Customer ServiceAdvanced

Provided support and oversight to customer service teams to ensure quality and performance.

Team SupervisionAdvanced

Supervised agents and senior staff, motivating and promoting performance improvements.

Account ManagementIntermediate

Handled account-related responsibilities, including staff allocation and compliance management.

Staffing & ComplianceIntermediate

Verified staffing levels and ensured adherence to company policies and client expectations.

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