Zidanio - Cyber Security Trainee with Customer Service Experience in London

London, SE11, UKen

Participated in the Restart Scheme to develop new skills and improve employability.

Handled diverse customer queries and escalations, ensuring high client satisfaction at Teleperformance.

Published on CazVid

Summary

Dynamic professional based in London, blending customer service, administrative support, and emerging cybersecurity skills. Eager to contribute to tech-driven environments and enhance security expertise.

Key Achievements

Currently pursuing practical cybersecurity experience through Azure coursework.
Supported administrative functions and process improvements in engineering construction roles.
Delivered food efficiently within tight schedules, enhancing customer service skills at Deliveroo.

Skills

Customer ServiceIntermediate

Experienced in handling customer inquiries, resolving issues, and maintaining client relationships across multiple channels.

Cyber Security FundamentalsBeginner

Engaged in Azure courses and seeking practical experience to strengthen cybersecurity knowledge and skills.

Administrative SupportIntermediate

Skilled in managing documents, processing registrations, and organizing company operations efficiently.

Communication & Interpersonal SkillsAdvanced

Proven ability to liaise with clients, external partners, and team members effectively through various communication channels.

Experience

Engaging with the Restart Scheme

Actively Seeking Sustainable Employment

Proactively participating in the Restart Scheme to enhance employability and secure sustainable employment. Attending workshops and training sessions to develop new skills and improve existing ones. Networking with potential employers and industry professionals. Receiving personalised support and guidance to navigate the job market effectively. Demonstrating commitment to continuous professional development and career growth

Customer Service Representative

Teleperformance

Created new cases in internal databases. Requested additional information from external parties. Handled calls and queries. Liaised with patients/clients via telephone, email, and letter. Escalated issues where applicable

Cyber Security Consultant (Trainee)

Robust IT

Currently taking an Azure course. Seeking opportunities to gain practical experience in the cybersecurity field

Engineering Construction/Admin Assistant Trainee

JB Riney & Co Ltd

Processed vehicle registration changes. Sent important letters to other companies. Managed incoming company funds. Organised and maintained company folders