Prosthetic Clinic Manager

About Martin Bionics

Martin Bionics was founded with the aim of restoring freedom to those with limb loss and limb difference; freedom from the constraints of traditional prosthetics & freedom to pursue the life they desire to cultivate. Our primary means of accomplishing this is through the provision of compassionate care within our own clinics as well as innovative technology, both in our clinics and broadly throughout the field.

Mission Statement

Martin Bionics exists to serve those with limb loss/limb difference by providing innovative technology & compassionate care designed to restore comfort, independence, and hope for a better life.

Core Values

Humane - Characterized by such behavior or disposition towards others as befits a human being.Gentle or kindly in demeanor or action; civil, courteous, friendly, obliging.Marked by sympathy with and consideration for the needs and distresses of others; feeling and showing compassion and tenderness...; kind, benevolent.Humble - Marked by the absence of self-assertion or self-exaltation; modest, unpretentious; the opposite of proud.Honorable - Characterized by principles of honor, probity, or rectitude; upright, honest.Heroic - Having recourse to bold measures; boldly experimental; attempting great things.
Clinic Manager

Highlights

Title

Clinic Manager

Employment Type

Full-Time, Non-Exempt

Location

14201 Bruce B Downs Boulevard, Tampa FL

Compensation

Competitive Salary, Benefits, & Bonus Structure

Supervisor

Director, Clinic Operations

Summary

The Clinic Manager determines the success of their Martin Bionics clinic location. As the lead practitioner for the clinic, the clinic manager is responsible for the quality of care for every patient the clinic interacts with, from consultation to final delivery and follow-up care. In addition to overseeing clinical care, the Clinic Manager is also responsible for leading the clinic staff and managing administrative functions of the facility.

Primary Duties

Set the culture & environment of the clinicInformed by our corporate values: Humane, Humble, Honorable, & Heroic

Foster a collaborative work environment, manage within the parameters of the organizational chart

Lead with positivity and optimismOversee patient care

Provide patient-centric care, prioritizing patient quality of life

Produce quality craftsmanship, finding unique solutions for challenging presentations

Oversee the full life cycle of patient care: consultation, evaluation, fitting, final delivery, and follow-up care

Obtain outcome measures consistent with company goals

Resolve and report patient complaintsAchieve clinic goals

Meet or exceed revenue targets and delivery goals

Manage Work In Process (WIP) patients and set the day-to-day cadence of the office

Effectively implement and execute company policies & procedures

Ensure administrative compliance, meeting collections goals

Manage the clinic P&L, controlling Cost of Goods Sold (COGS) and office expensesManage time effectively

Orchestrate the scheduling of patient- and non-patient appointments, striking the balance of a full patient load with necessary administrative time

Complete clinical notes within 48 hours of each patient encounter

Lead weekly WIP meetings with clinic staff Lead the team

Set clear expectations for team members and facilitate proper communication

Implement corrective action, work with corporate team to provide training and resources to clinic staff

Assist with staffing and hiring duties
Additional Duties

HousekeepingMaintain a professional and orderly workspace

Oversee the maintenance of the facilitiesAll other job duties as assigned.
Characteristics of the Ideal Candidate

Analytical - Creative, problem-solving ability.Articulate - Both verbally and in writing.Collaborative - Constructively workshop solutions to problems with others. Team player.Curious - Willingness to learn and ask thoughtful questions.Flexible - Resilience in a fast-paced, changing environment.Interpersonal - Able to empathize with customers and team members.Motivated - Independently takes initiative and proposes solutions. Self-starter.Organized - Attentive to detail.

Department Structure

Director, Clinic SalesClinic ManagerPatient Care CoordinatorPatient AdvocateProsthetistProsthetic Technician
Qualifications

5+ years of experience in prosthetic careState O&P license requiredABC Certified Prosthetist (CP) or Certified Prosthetist Orthotist (CPO) preferredFamiliarity with Martin Bionics’ socket system, or other adjustable systems, preferredPrevious leadership experience, preferred

Evaluation

Regular, informal one-on-one meetings with supervisor for bi-directional feedbackFormal performance review to take place annually

Physical Demands

Physical demands befitting normal out-patient prosthetic care. Periods of working on a computer.Occasional travel.

Benefits

Comprehensive health, dental, and vision insurance plans, including generous employer contribution to health insurance premium3-weeks paid time off (PTO)11 paid holidays annually, including 2 floating holidays401(k) retirement plan with 3% company matchCompany provided short-term disability and life insurance, plus option for supplemental short-term and long-term disability insurance