Account Delivery Manager

About the role

lead and manage the Application Support team in the Engineering domain.

Tasks

• Manage Application Support (AMS) in the Engineering domain.
• Install, configure or support Microsoft Office, Bluebeam, Adobe and other engineering applications.
• Troubleshoot applications, databases & hybrid cloud environments.
• Handle Severity 1/Severity 2 incidents, drive RCA and ensure rapid service restoration.
• Lead ITIL processes (Incident, Problem, Change, Knowledge Management).
• Adjust to changes and re-prioritize effectively.
• Communicate with technical & non-technical teams in simple terms.
• Track issues and generate reports using tools.

Requirements

• 10–13 years’ experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support).
• Mandatory Technical Skills (4+ from below): Bluebeam, Basics of SQL, Adobe Suite, Basic Understanding of CAD Applications, Microsoft Office, HQMS, Autodesk Applications, Clarity, Bentley Applications, Production Support Focus.

Schedule

• Fulltime

How to apply

• Share your updated resume and expected annual salary at the earliest convenience.

Location

• Kansas City, MO (Onsite)