Account Management Specialist

We are a trailblazer in the customer engagement industry, known for driving innovation and excellence. We are seeking passionate individuals with account management and sales experience who thrive in dynamic, fast-paced environments. If you excel at connecting with customers, driving revenue, and fostering long-term relationships, this is your opportunity to make a meaningful impact.
Job summaryAs a Sales Account Management Representative, you will play a pivotal role in generating business opportunities, understanding client needs, and delivering tailored solutions that drive growth. You will be responsible for both managing existing accounts and proactively pursuing new sales opportunities to maximize revenue and customer satisfaction.
Key ResponsibilitiesSales & Business Development:Identify and engage potential clients through outbound calls, emails, chats and online channels.Convert leads into active clients, consistently meeting or exceeding sales targets.Improve our customer retention through engagement with the brands.Reactivation Campaigns assigned by Management.Upsells/Deposits based assigned by Management.Cross-selling as assigned by Management.Monitor and analyze sales and account performance, using CRM/SharePoint tools to track progress and identify opportunities for improvement.Account Management & Client Retention:Maintain strong, long-term relationships with existing clients, ensuring their satisfaction and continued business.Act as a trusted advisor by understanding client needs and recommending tailored solutions.Proactively address client concerns and provide exceptional customer service.Flexibility & Additional Responsibilities:Adapt to varying schedules and work hours to meet business needs.Perform other tasks assigned by the company, aligned with your skills and abilities, to meet organizational goals.
Requirements: 1+ years of customer service experience in call centers or contact centers is a must.Sales experienceFluent English, both spoken and written.Experience in handling outbound calls.Positive attitude and eagerness to learn.
About the Job:Dayshift: 48 hours per week, 2 days off.Availability to work on weekends is requiredTraining 3-4 weeks from Monday to Friday +2 weeks of nesting (on a rotative schedule).
What we offer:Competitive salary with performance-based incentives.Comprehensive benefits package.Opportunities for professional growth and career advancement.A dynamic, supportive work environment with a team-oriented culture.
We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.