Account Specialist

Circle Logistics is a privately held third-party logistics company committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. Circle Logistics leverages its technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions.
Why Join CircleWe believe in working hard and playing hard here at Circle. Therefore we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We AreCircle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
What We Are Looking ForAs a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
As an Account Specialist, you’ll play a critical role in the account performance, customer relationshipand freight operations. This is a fast-paced role that requires strong multitasking, excellent communication, and the ability to think ahead.
Responsibilities:Maintain timely communication with customers and develop relationships with all key contactsAssess all opportunities to receive new orders and new quoting requests with proactive follow-upMonitor actual tender volumes for awarded business and communicate with customers forvariancesProactively monitor customer performance expectations and be responsive to customerscorecards and other feedback to improve performance and ensure customer satisfactionBuild and appoint all tenders and maintain all reporting platforms as neededWork with Carrier Sales to ensure all tenders are covered and adjust rates as needed.Work with Track & Trace to resolve any load escalationsAwareness for overall freight operations health, including statuses on key loads of importanceWork closely with your Account Manager to execute the business plan for your account(s)Ensure all Billing and Credit Issues are resolved each month before EOMEnsure that all SOP materials for the associated accounts are created, maintained, updated andbuilt into the knowledgebase portalWork in harmony with all related departments to ensure overall organizational success.
Requirements:Advanced English (spoken & written) – Mandatory.High school diploma or equivalent (required).Associate's degree (preferred).1+ years of experience in logistics/transportation with a focus on operations or salesExperience with and/or ability to learn a variety of TMS/CRM platforms.Proficiency with Office Productivity Software, Google Drive and Microsoft Office tools.Call center experience.
Preferred Skills & Abilities:Excellent written and verbal communication skills.Ability to thrive in a fast-paced working environment and multitask.Strong attention to detail and organization.Ability to maintain a positive attitude.Presents self in a highly professional manner to others and understands that honesty and ethics are essential.Excellent problem-solving and time management skills.Strong work ethic and dependability.Knowledge of DOT and FMCSA rules and regulations.
CV MUST BE SUBMITTED IN ENGLISH.
Benefits:This position doesn't just offer a job; it provides a dynamic career with a competitive base and unlimited earnings potential. Join us at Circle Logistics and be part of an exciting journey where your skills and dedication shape the future of freight logistics.
Apply today and become a key player in our success!