Ad Operations Specialist

Role SummaryThe Ad Operations Specialist is responsible for the day-to-day execution of programmatic advertising operations across the company's digital advertising ecosystem, including Display, Online Video (OLV), Connected TV (CTV), and CTV Out-of-Home (CTV OOH). This role focuses on implementing and maintaining programmatic supply and demand integrations, executing technical configurations, managing inventory, and supporting the ongoing operation of the company's advertising technology platforms.The Ad Operations Specialist serves as the primary execution resource for operational requests, working from Monday.com tickets and collaborating with Revenue Operations, Technical Operations, Engineering, and Account Management to ensure timely, accurate implementation and optimal platform performance.Core ResponsibilitiesOperational Execution & Ticket ManagementExecute daily operational requests assigned through Monday.comComplete tasks accurately and within established service level expectationsPrioritize assignments in coordination with the Manager, Ad OperationsDocument completed work and implementation detailsEscalate technical issues and blockers when appropriateProgrammatic OperationsExecute programmatic supply and demand implementations across Display, OLV, CTV, and CTV OOH inventoryConfigure and maintain publisher inventory, demand sources, and monetization settingsSupport new partner onboarding and platform configurationsAssist with optimization initiatives under the direction of the Manager, Ad OperationsPlatform AdministrationSupport the administration and daily operation of advertising technology platforms, including:SpringServePublicaXandrIndicueElementalAdditional ad serving, SSP, and monetization platforms as requiredResponsibilities include:Platform configurationInventory managementPlacement creation and maintenanceUser supportBasic platform troubleshootingConfiguration updatesTechnical IntegrationsExecute and support implementation of:VAST tag creation and validationAd tag creation and troubleshootingPlacement ID creation and managementPrebid adapter integrationsOpenRTB (oRTB) integrationsSSP and DSP onboardingHeader bidding implementationsSupply source integrationsDemand partner integrationsAPI and endpoint testing in coordination with Technical OperationsRevenue Operations SupportMonitor programmatic delivery and platform healthIdentify supply and demand issues affecting monetizationReview fill rates, win rates, and delivery metricsAssist with supply path optimization effortsSupport partner onboarding, testing, and troubleshootingPerform routine operational audits to ensure proper platform configurationQuality Assurance & TroubleshootingPerform QA testing for new integrations and platform changesValidate tags, placements, and inventory configurationsTroubleshoot delivery, targeting, and integration issuesInvestigate discrepancies between platforms and reporting systemsAssist in resolving billing and reporting discrepanciesVerify implementation accuracy prior to deploymentReporting & DocumentationMaintain operational documentation and implementation recordsUpdate internal knowledge base and technical proceduresTrack completed tickets and implementation statusDocument recurring issues and recommend process improvementsProvide status updates to the Manager, Ad OperationsQualifications & Skill Requirements2–4+ years of experience in digital advertising, programmatic advertising, or ad operationsWorking knowledge of digital advertising operations and programmatic advertisingUnderstanding of Display, OLV, CTV, and CTV OOH ecosystemsExperience working with ad servers, SSPs, DSPs, or monetization platformsWorking knowledge of:VASTOpenRTBHeader biddingPrebidSSP/DSP integrationsProgrammatic advertising workflowsStrong troubleshooting and analytical skillsExcellent organizational and time management abilitiesStrong attention to detail and execution qualityAbility to manage multiple operational requests in a fast-paced environmentPerformance ExpectationsComplete operational requests accurately and on scheduleMaintain high quality and consistency across all platform implementationsEnsure accurate execution of programmatic integrations and configurationsMinimize operational errors and implementation issuesSupport platform stability and monetization performanceMaintain thorough documentation of operational work and technical implementations