After Sales Service Engineer

Your main missions will be:-Ensure technical monitoring of the offering, report actions and updates to dealers and users of our guidance solutions.-Compile data, feed databases and ensure the development of our clients and partners.-Conduct training sessions, shows or open days and ensure the update of technical and documentary materials. Your detailed missions will be:-Resolve queries from dealers regarding product installation, use, calibration and operation through telephone or written contact and/or remote or on-site assistance.-Sort out common customer problems and report these to the R&D team for analysis and resolution.-Collect feedback on product usage settings and new market demands for continuous improvement.-Enrich and ensure updates to different technical supports and user manuals, installation instructions, ensure FAQs or chat follow-ups.-Provide product training to dealers.-Assist the R&D SVEA team in conducting field tests of new products or features. Requirements:-Experience of 2 years in agriculture industry would be appreciated.-Regular travel in national is necessary.-Good communicator and open-minded.-Professional proficiency in English is preferred to ensure exchanges with members from HQ.-This role could offer flexible location.