Bilingual Customer Service Agent – Guatemala City
Published on CazVidat Kawaisis Global
Kawaisis Global is hiring a bilingual customer service agent in Zone 10, Guatemala City. Full-time, on-site role requiring English and Spanish fluency.
Salary
Not provided
Location
Ciudad de Guatemala, Guatemala, Guatemala
Employment type
Full time
Workplace
Not provided
Bilingual Customer Service Agent – Guatemala City
Ciudad de Guatemala, Guatemala, Guatemala
Job description
Kawaisis Global is hiring a full-time Bilingual Customer Service Agent for an on-site position in Zone 10, Guatemala City, Guatemala. Help customers navigate important situations through respectful, empathetic, and effective service.
About the role
Manage incoming and outgoing calls, collect required information, follow up on cases, and communicate clearly with customers and internal teams. Keep customer records up to date in the CRM and meet established performance standards.
Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Follow up with customers and provide timely updates.
- Transfer calls to the appropriate department when needed.
- Communicate effectively with customers and colleagues.
- Record and update accurate information in the CRM.
- Complete other assigned duties.
Qualifications
- High school diploma.
- At least one year of customer service experience.
- Bilingual fluency in English and Spanish.
- Strong written and verbal communication skills.
- Ability to work effectively with customers and a team.
Position details
- Employer: Kawaisis Global
- Location: Zone 10, Guatemala City, Guatemala
- Work arrangement: On-site; not remote eligible
- Schedule: Full time
- Pay: 6500; pay period and currency were not specified.
If you are motivated by helping people and making a meaningful difference, consider joining Kawaisis Global.
Frequently asked questions
Is this job full-time or part-time?
This is a full-time position based in Guatemala City, Zone 10.
Do I need to speak both English and Spanish for this role?
Yes, you need to be bilingual in English and Spanish to communicate effectively with clients and internal teams.
What kind of experience is required for this customer service job?
You need at least one year of experience in customer service to qualify for this role.
What are the main responsibilities of this position?
You will handle inbound and outbound calls, follow up with customers, update records in the CRM system, and transfer calls to the right department when needed.
Where will I be working if I get this job?
The job is on-site at Kawaisis Global’s office in Zone 10, Guatemala City.
How much does this position pay?
The salary is GTQ 6,500 per month.