Bilingual Customer Service Agent in Guatemala City

Join a Life-Changing Mission at Kawaisis Global! 🚀 Are you passionate about helping others and making a meaningful impact? At Kawaisis Global, we go beyond traditional customer service. We are dedicated to transforming lives, building futures, and supporting every individual with empathy, respect, and understanding. Position Details: Location: Zone 10, Guatemala City, Guatemala Schedule: Full-time Work Mode: On-site Language Requirement: Bilingual in English and Spanish Role Objective Provide efficient, high-quality customer service by managing inbound and outbound calls, gathering necessary information, timely case follow-ups, and effective communication with clients and internal teams. Maintain updated records in the CRM system and meet established performance indicators. Key Responsibilities Answer inbound and make outbound calls delivering excellent service. Follow up and update customers regularly. Transfer calls to the appropriate department when needed. Maintain clear and effective communication with clients and team members. Record and update information accurately in the CRM system. Perform other assigned tasks as required. Requirements & Skills High school diploma or equivalent. Minimum 1 year experience in customer service. Strong verbal and written communication skills in both English and Spanish. Ability to work collaboratively in a team environment. Salary: Q6,500 per month Make a real difference by joining a team driven by a mission that truly changes lives. Apply today and become part of Kawaisis Global!