Bilingual Phone Agent (Spanish/English) – Puebla, Mexico

MEXUS INTERNATIONAL is hiring a full-time Bilingual Phone Agent in Puebla, Puebla, Mexico. In this on-site call center role, you will support customers in Spanish and English, help resolve their concerns, and contribute to a positive customer experience.

Key Responsibilities

• Answer incoming customer calls and provide helpful assistance.
• Listen actively and communicate clear, accurate responses in Spanish and English.
• Resolve customer issues efficiently and work toward customer satisfaction.
• Record customer interactions accurately in the company system.
• Collaborate with other departments to improve the customer experience.
• Attend training to strengthen product knowledge and customer service skills.
• Follow company procedures and policies to maintain service quality.

Required Qualifications

• At least a high school diploma or equivalent (bachillerato).
• Bilingual proficiency in Spanish and English.
• Effective communication and active listening skills.
• Customer service or similar experience.
• Problem-solving and decision-making skills.
• Willingness to work flexible schedules.

Work Environment and Development

Join a collaborative, supportive team that values empathy, patience, adaptability, and respect. MEXUS INTERNATIONAL offers training and opportunities for professional development, with flexible scheduling and a focus on work-life balance.

Position Details

• Employer: MEXUS INTERNATIONAL
• Location: Puebla, Puebla, Mexico
• Work arrangement: On-site; not eligible for remote work
• Job type: Full-time
• Listed pay: 12000 per year