Application Support Specialist

🚨HIRING: Application Support Specialist | RQ11331
💼Job Title: RQ11331 - Application Support Specialist - Intermediate
🏢Client: Ministry of Public and Business Service Delivery and Procurement
📍Work Location: Toronto, Ontario (Onsite)
🗓️Start Date: 01 September 2026
🗓️End Date: 10 May 2027
📅Business Days: 277.00
⏰Hours: 7.25 hrs/day
⌛Application Deadline Date: Friday, Oct 16, 10:00 AM EST
✅Must Have:
🔹Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues, in both English and French, both over-the-phone and by written correspondence (e.g., email)
🔹Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries.
🔹Demonstrated experience with providing support for a digital system or website.
🔹Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non-technical users.
🔹Advanced verbal and written communication skills (in both English and French for Bilingual agents)
🔹Excellent analytical, problem-solving, and decision-making skills.
⭐Nice Have:
- Experience and understanding of the public sector and government's role in providing services to the public.
⭐General Skills:
- App & OS Expertise: Deep knowledge of application suites, OS, and devices.
- Ticket Management: Resolve issues, log queries, and escalate complex bugs.
- Support & Training: Train end-users and create technical documentation.
- Operations: Plan system maintenance, schedule upgrades, and run reports.
- Client & Workload: Manage competing priorities, deadlines, and client relationships.
- Communication: Translate complex IT concepts into simple terms for users.
🎓Experience & Skill Requirements:
🔹Core Skills: Troubleshooting inquiries, logging calls, and routing/escalating to tech partners.
🔹Communication: Bilingual (English/French) support, clear troubleshooting guidance, act