Architect - Google GECX AI Platform

Tasks

• Architect secure, scalable enterprise customer experience solutions across voice, chat, web, mobile, and assisted-service journeys.
• Design and deploy Agentic Voice and Chat solutions using CX Agent Studio, Conversational Agents, Dialogflow CX, Vertex AI, Gemini, and GCP.
• Build multi-turn conversations, prompt orchestration, tool/function calling, grounding, guardrails, and seamless human-agent handoffs.
• Design integrations with IVR, telephony, CCaaS, CRM, databases, and enterprise systems using SIP/SIPREC, gRPC, WebRTC, and REST/JSON APIs.
• Implement core GCP components including Cloud Run, Cloud Functions, BigQuery, Cloud Storage, IAM, Data Loss Prevention (DLP) templates, and Stackdriver/Logs Explorer.
• Lead hands-on coding (Python/Java), configuration, PoCs, troubleshooting, and production stabilization.
• Define AI evaluation frameworks to measure task success, response quality, hallucination mitigation, and agent trajectories.
• Guide cross-functional onshore/offshore teams, review designs and code, and eliminate technical blockers.

Requirements

• 12+ years in solution architecture and engineering
• U.S. Citizens (USC) or Green Card Holders (GC) ONLY
• 12+ years in solution architecture, enterprise contact centers, conversational AI, or AI/

How to apply

• Contact by email.

Location

• Charlotte, NC