Call Center Collections Advisor in Guayaquil, Ecuador
Published on CazVidat Employer
Apply for a full-time Call Center Collections Advisor job in Guayaquil, Ecuador. No experience required; high school diploma and strong communication skills.
Salary
Not provided
Location
Guayaquil, Guayas, Ecuador
Employment type
Full time
Workplace
Not provided
Call Center Collections Advisor in Guayaquil, Ecuador
Guayaquil, Guayas, Ecuador
Job description
Join a financial services team in Guayaquil, Guayas, Ecuador, as a full-time Call Center Collections Advisor. This on-site role supports account recovery, helps customers understand their payment options, and contributes to stronger customer relationships. No prior experience is required.
Key Responsibilities
- Handle customer calls about overdue accounts and outstanding balances.
- Explain account balances and available payment options clearly.
- Record customer interactions in the collections management system.
- Negotiate appropriate payment plans based on customer needs.
- Resolve billing and collections questions or concerns professionally.
- Follow up regularly on delinquent accounts.
- Work with the collections team to meet monthly goals.
Required Qualifications
- High school diploma required.
- Strong verbal and written communication skills.
- No previous experience required.
- Proactive approach, problem-solving skills, and goal-oriented mindset.
Work Environment
Use contact management tools and communication technology to respond to customers efficiently. You will report to a collections supervisor and collaborate with colleagues across teams.
Schedule: Full time, on site in Guayaquil, Ecuador.
Compensation: 300 per year.
Frequently asked questions
Is this position remote or on-site?
This is an on-site position located in Guayaquil, Guayas, Ecuador.
What are the main responsibilities of this Call Center Collections Advisor role?
You will handle inbound calls to manage overdue payments, provide account information, negotiate payment plans, resolve billing disputes, and document interactions in the collections system.
Do I need prior experience to apply for this job?
No prior experience is necessary as training will be provided.
What educational background is required for this position?
A high school diploma (Bachillerato) is required.
What is the salary for this role?
The salary is USD 300 per year.
Who will I report to and collaborate with in this role?
You will report to a collections supervisor and work closely with other departments to ensure efficient customer service.