Call Center Collections Advisor in Guayaquil, Ecuador

Join our dynamic financial services team in Guayaquil as a Call Center Collections Advisor. This full-time position plays a crucial role in managing overdue accounts and strengthening customer relationships to support our company’s financial health. Key Responsibilities Handle inbound calls to manage outstanding customer payments. Provide clear and accurate information about account balances and payment options. Document all customer interactions in the collections management system. Negotiate payment plans tailored to customer needs. Effectively resolve billing inquiries and disputes. Collaborate with the collections team to meet monthly recovery targets. Perform regular follow-ups on delinquent accounts. Required and Preferred Qualifications High school diploma (Bachillerato) required. Excellent verbal and written communication skills. No prior experience necessary; training provided. Proactive attitude with a strong focus on problem-solving and goal achievement. Our workplace leverages advanced contact management tools and communication technologies. You will report to a collections supervisor and work closely with other departments to ensure efficient and timely customer service.