Asistente De Hospitalidad

Hospitality Assistant
One World Surgery (OWS) is a global nonprofit organization with the vision of a world committed to safe, timely and accessible surgical and primary care. One World Surgery’s three cornerstone programs include operating global medical centers, leading medical missions, and supporting local medical communities through education and training. OWS funds and operates the world-class Holy Family Surgery Center in Honduras and the Saint Mother Teresa Medical Center in the Dominican Republic. Our mission is equally focused on providing access to medical care and igniting the spirit of service. We are dedicated to helping thousands of underserved patients receive surgical and primary care and helping hundreds of physicians, nurses and others contribute to making a positive impact on global health. At One World Surgery, our teammates are passionate about our mission; the work we do and the people we serve energize us. Our values guide how we perform our work, and they shape our organizational culture. We embrace a growth mindset, constantly learning and sharing knowledge (Education). We are committed to achieving ever-higher standards and impactful results (Excellence). We promote accountability and reliability, both personally and collectively (Responsibility). We seek opportunities to serve others (Spirit of Service) and treat others and ourselves with dignity, respect, and grace (Compassion). We foster a sense of community with our volunteers, partners, donors, and patients, valuing different perspectives and cultures (Community).
Position SummaryThis is a full-time positionThe Hospitality Assistant is responsible for ensuring a welcoming, organized, and positive experience for One World Surgery volunteers in the Dominican Republic during their stay and participation in medical missions. This position serves as the main point of contact for visitors, providing guidance, accompaniment and logistical support, as well as coordinating activities related to accommodation, transportation, food and events. It also works closely with different teams to ensure the safety, comfort and satisfaction of volunteers, promoting the values and mission of the organization at all times. The position requires a high service orientation, excellent communication skills, adaptability, and willingness to work flexible hours, including weekends and overnight stays during missions.
Main responsibilities: Receive and accompany volunteers during their experience, creating a warm and positive environmentProvide orientation, OWS and NPH on-site tours, and basic presentationsAttend to requests and solve daily needsSupport the coordination of logistics (rooms, meals, agendas)Support the daily operation of Hospitality, including food service, receipt of supplies, basic coordination with suppliers. Maintain constant communication with the team and visitorsSupport activities and events during missions (e.g. tours, orientations, airport pick-up and drop-off, accompaniment in community activities, etc.)Collaborate with the team to ensure volunteer safety and solve problemsCollaborate with the team to identify and execute opportunities for continuous improvement Work effectively across divisions with all teammates Support in the process of purchasing food suppliesSupport the inventory, sourcing and purchasing management of the hospitality area.
Time commitment: The position will be full-time. During visitor weeks (average of two weeks per month), the Hospitality Assistant will work on Fridays, Saturdays, and Sundays alternately and will stay overnight at the OWS Visitor Center.
Supervisor and Department: Supervisor: Hospitality Manager Department: Programs: Hospitality
Location:One World Surgery's facilities are located on the property of Nuestros Pequeños Hermanos in San Pedro de Macorís.
Schooling and requirements: It is required to have one of the following academic backgrounds: Tourism and Hospitality, Business Administration or related careers.Minimum 1-year experience in customer service, hospitality, visitor coordination, volunteering, guest service, or similar positions.Management of digital tools and communication platforms; intermediate level (email, Microsoft Teams, calendars, and databases).Intermediate level of Microsoft Office (Word, Excel, Outlook and Microsoft Teams).Ability to coordinate agendas, visits, transportation, and volunteer activitiesAdvanced level of English }Valid driver's license (desirable)Availability to mobilize and accompany volunteers during on- and off-site visits as required.Personal qualities:Excellent interpersonal and customer service skills.Ability to work in dynamic environments with frequent changes in priorities, routes, and activities.Effective communication and cordial treatment with volunteers, patients, medical and administrative staff.Ability to resolve unforeseen situations calmly, empathetically, and service-orientedAbility to organize and coordinate multiple activities and visits simultaneously.Cultural sensitivity and ease of relating to people of different nationalities and backgrounds.Service orientation and commitment to vulnerable populations and to the organization's community health mission.Responsible handling of personal and confidential information of volunteers and beneficiaries.Communicates, interprets, and promotes the goals and values of One World Surgery: Spirit of Service, Responsibility, Compassion, Excellence, Educational Community.Professional presentation and ability to positively represent the organization to visitors and allies.Benefits: One World Surgery is an Equal Opportunity Employer and provides equal employment opportunities. One World Surgery provides all benefits as required by Dominican law. One World Surgery also provides private employee bus service and lunch.As a Medical Facility, employees may be subjected to random substance screening throughout the year To apply, here.