Associate Director Quality Healthcare BPO
External job listingat Confidential
Lead healthcare BPO quality, drive digital transformation, develop QA frameworks, and partner with clients and cross-functional teams.
Salary
Not provided
Location
Taguig, Philippines
Employment type
Full time
Workplace
Not provided
Associate Director Quality Healthcare BPO
Taguig, Philippines
Job description
About the role
Confidential is looking for a strategic quality leader with deep experience in the healthcare BPO space to drive process excellence, champion digital transformation, and lead the onshore QA team.
Responsibilities
- Conceptualize end-to-end quality frameworks, auditing standards, and governance across healthcare business units.
- Use Six Sigma, Lean, AI, RPA, and ML tools to automate QA processes, cut costs, and elevate customer experience.
- Partner with clients and cross-functional leadership in Ops, Training, and Analytics to deliver top-tier metrics.
- Mentor and manage Quality Leads, AMs, Managers, and Sr. Managers.
Requirements
- 10+ years of Quality Management experience at Managerial or Sr. Manager level in a Healthcare BPO environment.
- Strong expertise leading Six Sigma and Lean projects; Green Belt or Black Belt highly preferred.
- Hands-on experience with Digital Transformation using AI, RPA, and ML, as well as BPaaS quality system transitions.
- Exceptional communication, presentation, and client-facing skills.
- Bachelor's or Master's degree.
How to apply
Apply directly on CazVid.
Key facts
- Requires 10+ years of Quality Management experience in a Healthcare BPO environment.
- Green Belt or Black Belt is highly preferred.
- The role involves leading an onshore QA team.
- Apply directly on CazVid.
Estimated salary
Estimated salary for call center agent in PH: PHP 25,000 - 31,000 per month, based on 9 CazVid job posts that state their pay. This is an estimate, not the salary offered.
Frequently asked questions
What does the role involve?
It involves developing quality frameworks and auditing standards, driving digital transformation, and leading the onshore QA team.
What experience and qualifications are required?
The listing asks for 10+ years of Quality Management experience in a Healthcare BPO environment and a Bachelor's or Master's degree. Green Belt or Black Belt is highly preferred.
How can I apply?
Apply directly on CazVid.
How much does this job pay?
This listing does not state the pay. As a reference, the estimated salary for call center agent in PH is PHP 25,000 - 31,000 per month, based on 9 CazVid job posts that state their pay. This is an estimate, not the salary offered.