AWS Connect Specialist

Tasks

• Design, configure, and maintain Amazon Connect contact flows and call-routing solutions.
• Develop chatbots and conversational AI integrations for customer interactions.
• Configure Amazon Connect instances, user profiles, routing profiles, and security settings.
• Build KPI dashboards and reports using Amazon Connect, Amazon QuickSight, and CloudWatch.
• Manage outbound voice campaigns and customer surveys.
• Integrate Amazon Connect with AWS Lambda, Lex, DynamoDB, S3, and CRM systems.
• Implement AWS CI/CD pipelines to deploy code and customize Amazon Connect services.
• Optimize contact center performance, security, compliance, and workforce planning.

Requirements

• Bachelor’s degree in IT or a related field, or equivalent experience
• 10+ Years
• Strong hands-on experience with Amazon Connect CCaaS - contact center expertise, not just AWS infrastructure.
• Experience with AWS CI/CD pipelines and code deployment.
• Hands-on experience with Amazon Connect contact flows, call routing, and user management.
• Experience integrating AWS services, including Lambda, Lex, DynamoDB, and S3.
• Knowledge of KPI reporting, dashboards, VoIP, and Customer Experience (CX) strategies.
• Experience with workforce optimization, forecasting, capacity planning, and scheduling.
• AWS certifications such as AWS Certified Solutions Architect or AWS Certified Developer are required.
• Only local DMV-area candidates will be considered.

Schedule

• Contract (W2 / 1099 / C2C)
• Hybrid (On-site 3 days per week in the near future)
• Interview: In-person

How to apply

• Send your updated resume via direct message or share your profile for consideration.

Location

• Washington, DC / Hybrid