AWS Connect Specialist

Requirements

• 3+ years of hands-on experience with Amazon Connect and AWS cloud services
• Strong experience with Amazon Connect CCaaS - contact center expertise, not just AWS infrastructure
• Hands-on AWS CI/CD experience for code deployment and Amazon Connect customization
• Contact flow design, call routing, instance configuration, and user management
• AWS Lambda, Lex, S3, and DynamoDB integrations
• Amazon Connect reporting, KPI dashboards, QuickSight, and CloudWatch
• Experience with outbound campaigns, VoIP, and contact center optimization
• Understanding of workforce forecasting, capacity planning, and scheduling
• Bachelor’s degree in a relevant field or equivalent education and experience
• AWS certifications are preferred.
• Only candidates currently local to the DMV region will be considered.
• In-person interviews are required.

Schedule

• Contract
• Hybrid (on-site 3 days/week expected in the near future).
• Candidates must be able to accommodate the anticipated hybrid schedule, including on-site work 3 days per week.

How to apply

• Email your updated resume.
• Email Subject: AWS Connect Specialist – DMV
• Include your current location, total years of Amazon Connect experience, and availability for an in-person interview.

Location

• DMV Region (Washington, D.C., Maryland amp; Virginia)