Bilingual Application Support Specialist

Tasks

• Provide phone and email support to end users experiencing application, website, and system-related issues
• Assist users with navigation and functionality questions within a new digital platform
• Track inquiries and resolutions using ticketing systems and IVR tools
• Troubleshoot issues and escalate complex cases to technical support teams
• Maintain accurate records of support requests and outcomes
• Communicate technical information clearly to non-technical users
• Deliver exceptional customer service while managing multiple priorities

Requirements

• Help Desk, Service Desk, or Application Support experience
• Supporting users with IT, website, or digital application issues
• Experience with ticket management systems and/or IVR platforms
• Strong troubleshooting and problem-solving abilities
• Professional verbal and written communication skills in both English and French
• Ability to remain calm and effective in a fast-paced support environment
• Ontario Public Sector or broader public sector experience (Nice to Have)
• Experience supporting citizen-facing digital services or websites (Nice to Have)
• Bilingual English/French (Mandatory)

Schedule

• 100% Onsite (5 Days/Week)
• Contract Opportunity

Location

• Toronto, ON