Bilingual Customer Service Advisor – Guadalajara, Jalisco

José García is hiring a Bilingual Customer Service Advisor for an on-site role in Guadalajara, Jalisco, Mexico. This full-time position supports English-speaking customers. Full paid training starts on day one, and no previous call center experience is required.

Compensation and Benefits

• Up to $19,000 MXN per month, including base salary and performance bonuses
• Biweekly pay
• Legal benefits and medical insurance
• Grocery vouchers and a savings fund
• Free on-site parking
• Indefinite contract and job stability
• Opportunities for fast internal growth and promotion

Key Responsibilities

• Answer customer inquiries and provide accurate information about products and services.
• Resolve complaints and customer issues professionally and promptly.
• Deliver helpful service that builds positive customer relationships.
• Document customer interactions and feedback.
• Work with teammates and other departments to support efficient service.
• Attend training and team meetings to strengthen product knowledge and service skills.
• Use problem-solving skills to address customer concerns.

Requirements

• Fluent English at B2–C1 level to assist English-speaking customers.
• Residence in the Guadalajara metropolitan area; this is not a remote position.
• Availability Monday through Saturday.
• At least 18 years of age.
• High school diploma (Bachillerato).
• No previous experience required; full training is provided.

Team and Schedule

This is an on-site, full-time role reporting to the Customer Service Manager. You will collaborate with fellow advisors and other departments to support customer satisfaction. Part-time availability is also mentioned in the original posting; confirm the schedule and employment arrangement with the employer.

If you understood all of this, you already meet requirement #1.