Bilingual Customer Service Representative

Bilingual Customer Service Representative
We're Hiring | Bilingual Customer Service Representative | English C1+ | Medellín | On-Site
About Bays Dental Group
We're a Medellín-based team that runs the front desk for dental practices in the United States. Our coordinators answer patient calls, book appointments, and handle insurance follow-up for US clinics, all of it in English. Every US practice we support depends on how well our team handles the phone.
About the Role
You'll be the first voice a US dental patient hears. Day to day you will: Answer inbound patient calls and make outbound calls (confirmations, recalls, follow-ups)
Schedule, reschedule, and confirm appointments in the practice's calendar
Keep patient records and documentation accurate and up to date
Support the practice's front-office tasks alongside our team here in Medellín
This role is 100% in English. Every call, every note, every email. It's a full-time, on-site position at our Medellín office.
What we're looking for: English at C1 level.
You'll be on the phone with US patients all day, so clear, confident spoken English is essential. This is the one requirement we can't flex on.
A warm, professional phone manner and genuine patience with people
Comfort with computers: email, calendars, and basic data entry
Reliability. Patients notice when no one picks up.
No prior dental or call-center experience needed; we train you on the dental side. Experience with dental software
What you get
Salary: $3,000,000 COP + bonuses from $700,000 COP (up to $3,700,000 COP/month)
Indefinite-term contract, full legal benefits
40 hours/week, Monday to Friday, weekends off
Paid training on US dental front-office work and insurance
A full working day in English with US professionals, which is worth more than most English courses
Room to grow within the company
How to apply: with the subject line "CSR Medellín, [your name]." Your email is the first English test, so write