Bilingual Customer Service Representative – US Healthcare

Bilingual Customer Service Representative – US Healthcare
Location: Remote – MexicoWork Schedule· Training (first 3–4 weeks): Monday–Friday, 7:00 AM–4:00 PM CDMX time.· Regular schedule: Monday–Friday, 11:00 AM–8:00 PM CDMX time.Candidates must be available for both schedules.
Position OverviewWe are seeking a bilingual Customer Service Representative to support English- and Spanish-speaking customers in a U.S. healthcare contact center. The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to learn new systems quickly.
Key Responsibilities· Assist English- and Spanish-speaking customers with inquiries and service-related concerns.· Provide accurate information and professional customer support.· Navigate computer systems and maintain accurate customer information.· Follow established procedures and deliver a positive customer experience.
Requirements· Advanced English and fluent Spanish.· High school diploma required; bachelor's degree preferred.· Minimum 2 years of call center experience; 3–5 years preferred.· Healthcare experience is a plus but not required.· Strong computer skills and communication abilities