Bilingual Customer Support Specialist

About the role

Paynada provides B2B payment technology services and payment processing solutions to merchants. The role supports merchants and sales agents with payment equipment, activations, and customer requests.

Responsibilities

• Answer high-volume support calls and requests, and make outbound calls to customers to provide support.
• Deploy and install new equipment and reprogram existing equipment as needed.
• Review CRM files to ensure proper setup and installation.
• Create POS/VAR sheets.
• Provide general support to merchants and sales agents, and deliver exceptional customer service.
• Work with multiple departments and vendors to support smooth activations and continued merchant support.
• Perform other duties as assigned.

Requirements

• Bilingual.
• Excellent verbal and written communication and customer service skills, including the ability to handle multiple personalities and escalated issues.
• Excellent organizational skills and attention to detail.
• Strong time management skills and a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Willingness to work a varying schedule that includes after-hours support and in a hybrid office setting.

Key facts

• The role includes after-hours support.
• The source requires bilingual skills.
• The role includes working in a hybrid office setting.