Care Coordinator

About Us: At TCC we are dedicated to providing high-quality mental health and psychological evaluation services. We are more than just a counseling center; we are a sanctuary of support and hope for all those seeking to improve their mental well-being.We believe that finding the right support starts with making it accessible. We offer premium, in-person mental health services to our local communities. For those outside these areas, our secure and confidential Telehealth platform makes our services available to anyone across Texas.
We are looking for an empathetic, highly organized, and proactive Bilingual Care Coordinator based in Mexico to join our team remotely. In this role, you will be the primary point of contact for our clients, guiding them through their intake process, scheduling appointments, and ensuring a seamless experience with our clinical team.
Key Responsibilities:Client Intake: Answer inbound calls, emails, and messages from prospective clients with warmth, empathy, and professionalism.Scheduling & Calendar Management: Efficiently manage therapist's calendars, scheduling initial consultations, therapy sessions, and follow-up appointments.Insurance & Payment Handling: Collect billing information, process payments, and verify client documentation.Administrative Support: Maintain accurate client records in our Electronic Health Record (EHR) system, manage reminders, and follow up on missed appointments.Customer Service: Address client inquiries, resolve scheduling conflicts and administrative issues effectively.
Requirements:Location: Must be residing in Mexico (Fully Remote position).Experience: 1–2 years of experience in Customer Service or Patient Coordination (experience in U.S. healthcare or mental health clinics is a major plus).Technical Setup: High-speed, reliable internet connection, a quiet home-office setup, and a computer.Work as independent contractor under Mexico's RESICO tax regime or be able to issue invoices for professional services.
Qualifications & Skills:100% Fluent in English and Spanish (C1/C2 level) — Excellent verbal and written communication skills in both languages are required.High level of empathy, attention to detail, strong multitasking abilities.Ability to handle sensitive client situations with confidentiality, emotional maturity, and patience.Experience working with EHR/CRM systems or scheduling platforms.
What we offer:Fully remote work.Stable schedule working Central Standard Time (CST) business hours.Supportive environment, a collaborative, respectful, and growth-oriented team culture.Long term engagement and professional stabilityMonthly performance bonus (up to 500 USD).Salary up to $15,000 MXN (based on experience and qualifications).Salary growth tied to performance results and tenure.
Please submit your Resume/CV in English. Brief cover letters or intro messages in English are highly encouraged!