Chat Reservation Engagement Specialist

About the role

Mce is seeking a Chat Reservation Engagement Specialist focused on customer service, online engagement, reservation management, and guest experience.

Responsibilities

• Manage reservations and coordinate bookings accurately.
• Support on-ground operations and monitor guest experience.
• Gather customer feedback and report insights to teams.
• Handle concerns and complaints professionally and work toward solutions.
• Maintain the brand voice in customer interactions.

Requirements

• Strong knowledge of customer service, online engagement, and reservation management.
• Skilled in chat platforms, social media messaging, and booking systems.
• Excellent written communication, with clear and professional responses.
• Strong interpersonal skills to build rapport and positive customer interactions.
• Detail-oriented and organized, able to handle multiple tasks efficiently.
• Strong multitasking skills in fast-paced environments; proactive, reliable, and focused on excellent customer experience.
• Familiarity with marketing basics.

How to apply

Apply directly on CazVid.

Key facts

• The role involves customer service, online engagement, and reservation management.
• The role includes managing reservations and coordinating bookings accurately.
• The role supports on-ground operations and monitors guest experience.