Chat Support Specialist – New York City, NY
Published on CazVidat Treasure's Academy LLC
Join Treasure's Academy LLC as a full-time Chat Support Specialist in New York City. Provide live chat support, resolve customer issues, and grow your career.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Chat Support Specialist – New York City, NY
United States
Job description
Treasure's Academy LLC is hiring a full-time Chat Support Specialist in New York City, New York. This remote-eligible role is suited to a customer-focused communicator who can respond to inquiries, provide product support, and help deliver a positive customer experience through live chat.
Key Responsibilities
- Engage with customers via live chat to answer questions and provide product support.
- Communicate professionally and help customers resolve issues in a friendly, timely manner.
- Document customer interactions, issues, and resolutions in internal systems.
- Collaborate with colleagues to share customer feedback and identify trends.
- Help develop FAQs and support materials that improve the chat support process.
- Participate in ongoing training to maintain product knowledge and strengthen support techniques.
- Monitor chat metrics and contribute to team performance goals.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Customer service or support experience preferred.
- Familiarity with chat support software and tools.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
Work Environment and Benefits
Treasure's Academy LLC promotes professional growth, career development, and team collaboration. The position offers flexible working hours and a supportive team environment. Remote eligibility is available; confirm work arrangement details with the employer.
Position: Full-time Chat Support Specialist
Location: New York City, New York, United States
Employer: Treasure's Academy LLC
Frequently asked questions
Is this Chat Support Specialist position remote or on-site?
This position is remote, allowing you to work from anywhere while supporting customers.
What kind of experience do I need to apply for this role?
Customer service or support experience is preferred, along with strong written and verbal communication skills.
What are the main responsibilities of this job?
You will engage customers via live chat, provide product support, document interactions, collaborate with the team, and help update FAQs and support materials.
Do I need any specific education or certifications?
A high school diploma or equivalent is required for this role.
Are there opportunities for career advancement in this position?
Yes, Treasure's Academy LLC fosters a growth-oriented culture offering career advancement opportunities.
What kind of work environment can I expect?
You will be part of a modern workplace with flexible hours and a supportive team environment.