Claims Processing Help Desk Associate – Los Angeles, CA

Fullcrhum Bio-Tech Ltd is hiring a full-time Claims Processing Help Desk Associate in Los Angeles, California. This remote-eligible role supports customers with claims questions and issues while helping ensure accurate, efficient claims processing. Use your customer service and analytical skills to improve the claims experience and contribute to smooth day-to-day operations.

Key Responsibilities

• Respond to customer claims inquiries and provide clear guidance and solutions.
• Process, review, and manage claims documentation for accuracy and compliance.
• Investigate and troubleshoot claims processing issues.
• Maintain accurate records of customer interactions and claim statuses.
• Work with colleagues to resolve complex claims and improve service delivery.
• Provide technical assistance with claim submissions and follow-ups.
• Help improve claims processing procedures and best practices.

Required and Preferred Qualifications

• High school diploma or equivalent required; additional education is a plus.
• One to two years of customer service or claims processing experience preferred.
• Proficiency with Microsoft Office Suite and claims processing software.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and collaborate effectively.

Work Environment and Compensation

This full-time position is based in Los Angeles, California, and is eligible for remote work. The stated salary is $55000 per year. Fullcrhum Bio-Tech Ltd offers a supportive workplace focused on employee growth and development.