Client Concierge - Law Firm

We are seeking a highly organized and client-focused Client Concierge to support a U.S. law firm by serving as the first point of contact for potential and existing clients.
This role is responsible for creating an exceptional client experience through professional communication, client support, appointment coordination, and accurate documentation throughout the client journey.
This is a full-time, 100% English-speaking position requiring advanced English proficiency and an individual who excels at building relationships, handling sensitive conversations, and providing outstanding customer service.
ResponsibilitiesManage high-volume inbound and outbound calls, emails, and client communications with professionalism, empathy, and efficiency.Serve as the first point of contact for potential clients, providing a welcoming and professional experience.Conduct initial client intake by gathering relevant information and accurately documenting client details.Schedule consultations, appointments, and follow-up calls with attorneys and legal teams.Maintain consistent communication with clients regarding next steps, required documentation, and appointment details.Provide clear information about the firm's processes and procedures without offering legal advice.Document all client interactions, updates, and communications accurately in the CRM or case management system.Follow up with potential clients and ensure timely responses to inquiries.Identify urgent client needs or complex situations and escalate them appropriately.Support administrative tasks related to client records, reports, and case information.
RequirementsProven experience (1+ years) in customer service, client support, administration, sales, healthcare, hospitality, or similar roles.Exceptional written and verbal English communication skills (C1 or higher is preferred).Strong interpersonal skills with the ability to build trust and rapport with clients.Excellent communication and active listening skills.Strong attention to detail and organizational abilities.Ability to handle sensitive information with professionalism and confidentiality.Problem-solving skills and ability to manage multiple priorities.Proficiency in Microsoft Office Suite (Word, Excel) and experience with CRM or case management systems is a plus.
We OfferAttractive salary commensurate with experience.Opportunity to work within a U.S. business culture.Employment stability.Law benefits (El Salvador).40-hour work week.Weekends off.