Client Intake Specialist - Immigration

Be the First Connection That Helps Clients Find the Legal Support They Need
As a Client Intake Specialist - Immigration, you'll make a meaningful first impression by guiding prospective clients through the intake process, building trust from the very first conversation, and helping connect individuals with the legal services they need. You'll conduct initial consultations, educate clients about available services, gather essential case information, and support the onboarding process while ensuring a professional, compassionate, and client-focused experience. Launch a rewarding career with Emapta and join the Top 1% of global talent supporting respected legal professionals across the globe.
Job Overview
Employment Type: Indefinite term type contractShift: Shifting ScheduleWork Setup: Onsite | Dominican Republic
Exciting Perks Await!
Competitive salary designed for top-tier talentFull compliance with Dominican statutory benefits, including 13th-month pay (Christmas bonus), paid annual vacation and public holidays, and social security contributions covering health insurance, pension (AFP), and occupational risk insuranceSick leave and disability coverage through Social SecurityCareer growth opportunities with global exposureExposure to international clients and global best practicesLearning and development support through Emapta Academy (Want to know more? Visit: https://emapta.com/training-calendar/)
The Qualifications We Seek
Education & Experience
Bachelor's degree or equivalent combination of education and work experience preferred1-3 years of experience in client intake, sales, or customer-facing service rolesGeneral knowledge of the legal industry is an advantage
Technical Skills
Proficiency in Microsoft Office applications, calendar management tools, and CRM softwareFluency in English and Spanish is preferred
Professional Skills
Superior sales and customer service skillsExcellent communication, interpersonal, and writing abilitiesHighly organized, detail-oriented, and capable of working independentlyConfident, articulate, and diplomatic, with strong emotional intelligenceAbility to guide prospective clients through the engagement processSelf-motivated and driven to achieve both individual and team goals
Your Daily Tasks
Client Intake & Consultations
Handle inbound and outbound inquiries from prospective new clients interested in the firm's legal servicesConduct comprehensive initial consultations to present the firm's services and support client retentionGather relevant information regarding prospective clients and their legal matters while assuring them of the firm's ability to assist
Client Relationship Management
Maintain communication with prospective clients who miss consultations or choose not to retain services immediately, keeping opportunities open for future engagementBuild trust through professional, empathetic, and responsive communication
Lead & Pipeline Management
Maintain an organized tracking system for leads, new clients, and referral sourcesEnsure CRM and office software remain accurate and up to dateTrack metrics related to prospective clients, new client conversions, and sales performance
Reporting & Process Improvement
Provide management with feedback regarding lead quality, lead volume, and client trendsRecommend process improvements that enhance the client intake experience and operational efficiency
Compliance & Professional Standards
Prepare prospective clients for engagement while adhering to legal ethics and company policiesRefrain from providing legal advice or entering into client engagements, ensuring all final engagement documents are reviewed and approved by a licensed attorney
About the Client
Our client is a growing legal practice dedicated to helping individuals navigate complex legal matters involving property damage claims, personal injury, health insurance disputes, nursing home negligence, and immigration. Through compassionate service, trusted legal expertise, and a client-first approach, they work to protect their clients' rights while delivering guidance and support every step of the way.
Join the Top 1% Talent. A Better Career. A Better Life.
At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Dominican Republic. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,200 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more reach your full potential and dreams without the need to leave the country and work abroad.
Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.
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